Terms + Conditions
Our companies are Abigail’s Lifestyle & Abigail’s Delicatessen. Both companies are registered in the UK. We operate the website http://www.abigails.co.uk/. Our registered business address is Tinsley Farm, Blind Lane, West Hanningfield, CM2 8UF
Our Contract with You
No contract exists between you, the customer and us, Abigail’s Lifestyle & Abigail’s Delicatessen, until such a time as your order for goods is confirmed and the goods are dispatched. Abigail’s Lifestyle & Abigail’s Delicatessen shall not be deemed to have accepted your order until that time and may refuse or cancel your order, not withstanding that an automatic confirmation of your order may have been received by you.
We accept payment using the following payment methods:
Credit/Debit Card and Paypal are available from the checkout. To arrange payment by Bank transfer please contact our customer help line on 01277 354 623.
Goods will not be shipped prior to payment unless otherwise agreed. If you have any questions or concerns please contact 01277 354 623.
For full details on our shipping option visit our Shpping + Returns page.
We offer Standard UK Mainland Delivery, details are as follows:
Delivered in 2-3 working days with £4.95 delivery charge.
Delivered Monday-Friday (excluding bank or public holidays). Delivery is free when you spend £50
British Islands, Northern Ireland: Delivery to the British Islands costs £12.95 and is not subject to free delivery over £50.
We boast an extremely efficient supply chain however very rarely an order may be delayed due to unavoidable circumstances. We stress that this is extremely unusual and generally only adds a day to the delivery time. We thank you for your patience in these events.
Please note that office hours are between 10am and 5pm Monday to Saturday. Orders placed after 5pm or during the weekend will be processed at the first possible opportunity on the next working day. Please take this into consideration when counting days until delivery.
Our couriers deliver between 7:30am and 5:30pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or that we have instructions on where the product can be left. The driver cannot phone to give advanced warning and it is essential we have the correct delivery address and postcode.
You will be notified by Email when goods are dispatched. Please ensure that there is someone available in the days following receipt of this email to accept the goods in order to avoid any delays and unnecessary charges. For your convenience we are happy do deliver to a location other than the billing address eg. Your place of work or a 3rd party location where you know someone will be available.
Please Leave Detailed Delivery Instructions
You will have opportunity to leave delivery instructions at the checkout. Please ensure you have left any necessary details
Unless instructed otherwise our drivers may accept signatures from any inhabitant/staff member of the delivery address. Our drivers have no way of distinguishing between authorised and unauthorised inhabitants. It is the responsibility of the buyer to ensure their premises is inaccessible to anyone not authorised to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch. Packages may however be left with a neighbour for your convenience. If this is inappropriate please bring this to our attention prior to dispatch.
If the premises is unmanned at the point of delivery the driver will not leave packages unattended unless instructed to do so prior to dispatch. Abigail’s Lifestyle & Delicatessen are not responsible for losses caused by poor storage conditions, insufficient security, unauthorised access, etc, to the requested delivery location after the point of delivery so long as the goods have been delivered in accordance with buyer instruction. After 2 failed deliveries goods are returned to our suppliers' warehouse in accordance with the delivery company's policies. We reserve the right to charge you for the reasonable cost of re-dispatch.
Your legal right to cancel
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.
You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
You may cancel your order by following the procedure set out under the How do I return something? section. To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.
If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.
If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund not later than 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
How do I return something?
You can return an item to our store.
Alternatively, you can send your return by post.
Please always include a daytime telephone number and your email address in case we need to contact you about the return.
If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.
Make sure your items are securely wrapped and send your return to:
Abigail’s Lifestyle Ltd
42 High St
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned.